Quality Policy

Dated: Aug 2023

Server Room Environments Ltd is committed to ensuring that client visions are fully realised by delivering services and products that are consistently renowned for their excellence of quality.

We aim to be the best in class by anticipating the needs of customers and clients by continuously improving service delivery through application of best practice, technology, innovation and development of suppliers and sub-contractors.

Server Room Environments is committed to:

• Establish a client and customer orientated organisation, where all parties work together effectively to deliver the product.
• Identify, understand and satisfy the needs and expectations of all interested parties.
• Set clearly defined objectives and targets to satisfy our clients and business needs in an effective and efficient manner.
• Be fully committed to satisfy all applicable requirements.
• Bring added value through contributions from fully resourced teams of personnel and sub-contractors.
• Achieve, maintain and continually improve overall organisational and personal performance standards and capabilities using new ideas, innovations and feedback.
• Review the policy and Integrated Management System for continuing suitability and improvement.

Server Room Environments is committed to achieving this policy through the application of an Integrated Management System that embodies the requirements of ISO 9001:2015 and ISO 27001:2022. This involves the use of documented company processes, procedures and work instructions. It also means that training and development are provided to equip all staff with the skills and competencies necessary to deliver quality of service and product.

The Projects Director supported by consultants to Server Room Environments, have specific responsibility for providing the necessary organisation and resources to implement this policy.

In order to promote a positive commitment to quality, the management team ensures that its Quality Policy and targets and objectives are cascaded throughout the Company and are clearly understood. Employees are supported in their learning and development and are encouraged to put forward suggestions for improving the business operations.

All employees at Server Room Environments understand that they have a responsibility to adhere to Processes and to seek to continually improve the efficiency and quality of the services they give to Clients.

Copies of our Roles, Responsibilities & Authorities, Processes, and ISO Certificates can be forwarded to interested parties on request.

This policy is reviewed annually by the directors and management team or sooner if appropriate.

For other policies see our Integrated Management System page.

Ref: IMS-5.2-Quality Policy