What are Remote Hands?

The term ‘remote hands’ refer to a service offered by data centre providers who provide IT management and maintenance tasks, either directly or sub-contracted through companies such as Server Room Environments, within or remote to the facility to clients using engineers and technicians provided by the data centre provider. Typical examples include power cycling, remote reboots, network router and switch configuration, reporting on performance and some physical services including cable management, inventory management & labelling, and audits.