Delivery and Logistics Services

The Server Room Environments operations team are responsible for order processing, deliveries and logistics to support our UK and overseas clients. As a sustainable company we strive to ensure our delivery and logistics services are as eco-friendly as possible and use route-planning, scheduling and low-emission vehicles to help achieve this. We also Carbon Offset against the CO² generated during the delivery of goods and services to our clients as part of our sustainability policy.

The delivery and logistics services available range from courier-based door-to-door shipments from our supply chain warehouses to specialist logistic services which can support shipments up to several tonnes in weight. All standard deliveries are priced for a ground floor and easy access delivery. If this is not the case at your site, we recommend a site survey.

Free Delivery on Products

Certain products within our range are delivered free to site using a kirbside delivery. The site has to be UK mainland only as far North as Glasgow and Edinburgh. Above these cities a charge is generally applied. Free delivery generally applies to:

• SRE Racks – Server Racks and Cabinets over £120 in value
• CertaUPS – CertUPS from 800VA to 10kVA

UK Delivery Services

We use a number of couriers and specialist delivery companies including DelSol, DHL, DPD, FedEx, Parcel Force, Royal Mail, TNT, UPS, sameday and factory direct vehicles, to provide a range of delivery services and options. Tracking is provided by our couriers.

Please note that ‘days’ are working days excluding weekends and bank holidays unless by prior arrangement. For Royal Mail, DPD and D2D services pre noon, pre 10:30am and Saturday morning delivery services are available, and priced on application.

For Made to Order products the delivery service time is from when the goods have been manufactured and are despatched. A 7 working day lead time on a server rack despatched on a 48hour service equals a 9 working day leadtime. Most server racks and cabinets are delivered by a factory direct vehicle.

Price On Application and Delivery Service Charges

If you are on a product page and the pricing is ‘POA’ = Price on Application, we will not show a product or delivery service price. Please contact us if you need this information by selecting the Call Back or Quick Quote buttons.

Europe and Rest of The World Shipping

We can deliver to countries outside the UK. Our base prices are shown below and we will quote you a specific price based on your location, product and service level requirements.

• EU delivery from £14.95
• Worldwide delivery from £23.95

INCOTERMS DAP excluding duty and VAT.

Deliveries can be made to UK export shippers and logistics companies but proof of export must be provided for VAT purposes.

Lead Times

We quote a lead time status (In Stock or Out of Stock or Made to Order) and a working days (Monday to Friday) time for every item we have available.

• Products in stock are normally be dispatched within 1-2 working days
• Non-stock products will normally be dispatched within 4-5 working days and the customer advised if it will take longer than 5 days
• Made-to-order products can take approximately 5-7 working days or longer dependent upon the product type and factory loading

The working days time quoted may include the time we need to prepare the products for despatch or to call in the goods from supply chain depots. Product preparations can include set-up configurations, assembly, painting and other finishing processes required.

If you need product(s) quicker than we have quoted please contact us and ask if we can expedite the items for you.

Door-to-Door Deliveries (D2D)

These are courier-based services that operate throughout the UK and mainland Europe providing shipment for packages, boxes and small palletised deliveries. We book the shipment into the courier network and the item is transported to a regional hub from where it is distributed to the customer site, usually in a smaller vehicle such as a van, Luton or curtain-sided vehicle. Delivery service specific charges apply. A service may also be free based on an order value and/or product type and will be quoted as ‘Free delivery’. The D2D services include:

• Courier ‘boxed services’: provide a kerbside delivery to ‘goods in’ or the front door of your building. The consignment may consist of one or two boxes or more and be subject to a ‘one-person-lift’ limit under the health and safety manual handling procedures on your site. Please ensure someone is available to receive the goods and sign for them. Boxed services include next working day, pre 9:00am, pre 10:00am and Saturday am by arrangement.
• Courier ‘pallet services’: with the consignment secured onto Euro pallets and possibly shrink wrapped. A larger delivery vehicle may be used and the pallets may require off-loading facilities including a pallet truck or fork lift. Please ensure someone is available to receive the goods and sign for them.
  The D2D service can be booked for specific delivery times including: within the next working day, pre-12pm, pre 10am, pre 9am and Saturday deliveries. Prices are shown on the ecommerce side of our website or on a formal quotation if requested.

Please note that for larger weights and/or palletised deliveries, the receiving site may require off-loading facilities such as a forklift truck. We can by arrangement ensure we use a delivery vehicle with its own off-loading and take-to-site equipment.

Post Office services may be used for small items and documentation.

Delivery, Siting and Positioning (DSP)

This is a more comprehensive delivery service that includes can include delivery via a tailgate wagon for easy off-loading or a vehicle with its own off-loading and take-to-site equipment. The delivery team will normally include trolleys to help move the equipment to the site and place it into a final position for connection and commissioning. If pre-booked our delivery team can unpack the goods and remove the packaging for recycling.

The DSP service is a complete delivery to point-of-final-usage service and is available for next working day, pre-12pm, pre 10am, pre 9am and weekend (Saturday/Sunday) deliveries. Prices are shown on the ecommerce side of our website or on a formal quotation if requested.

Unless specified the following conditioners will apply:

• Delivery is accepted during normal working hours and that the road route is unobstructed and suitable for an 18 tonne delivery vehicle.
• The delivery route is unobstructed with level ground floor access with a minim of 2100mm height clearance and 1000m access width.
• Aborted deliveries due to access issues are charged for at full delivery price.

Logistics Site Surveys

We recommend a survey by a member of our logistics team for more complex deliveries which can include the use of stairs or a lift for access or where the delivery route itself may require specialist care such as a marble or wooden floor. We can also arrange for equipment to be craned into place and co-ordinate the delivery with local councils and blue-light services for permits.

Delivery Tracking

Dependent upon the delivery service and vehicle used we can provide track deliveries through our distribution network and provide a tracking number as required.

Overseas and Off-shore Deliveries

On our ecommerce website we provide options for countries we can deliver to using our door-to-door services and courier network. For sites not on the European mainland or outside Europe we can provide a shipment cost including air and sea freight services, packing, documents and containerisation.

Power-on Services

Server Room Environments can arrange your delivery and provide a complete connection and commission service known as ‘Power-on’. This will include a general operational run-through and handover to site. Electrical works can also be arranged through our electrical services team.

See our Returns Policy for more information on any RMAs and returns questions you may have or contact us for more information.